Salesforce Service Cloud

Be nice to your Service Agents

What is Salesforce Service Cloud?

With Salesforce Service Cloud your agents see what they need, when they need it all on the one Service Console all of the time.

The days of your customer service agents having multiple screens and multiple programmes open can now be finally over. With Salesforce Service Cloud, your agents see what they need, when they need it all on the one Service Console all of the time – no more switching between screens frantically looking for what they need when your customer is on hold – again.

And now with the age of Social in full flow, your customer expects your business to solve their cases on their preferred choice of channel including phone, desktop, your website, 3rd party websites, Facebook, Twitter, Instagram, etc. They don’t expect to contact you via Facebook and then to have to check their e-mail for a resolution.

That’s where we come in! More detailed information on exactly how ignyto + Salesforce Service Cloud can Transform your Customer Service function is available in our blog here.

Benefits of Salesforce Service Cloud

Close cases faster

Personalize customer care

Deliver support everywhere

What are typical improvements businesses achieve with Salesforce Service Cloud & ignyto?

Salesforce customers on average experienced the following improvement after they implemented Salesforce (Source):

45% increase in Customer Retention.
47% increase in agent productivity.
45% improvement in case handling time.
45% improvement in agent ramp time / onboarding.
47% increase in First Contact Case Resolution.

Client Testimonials of Service Cloud

Biosynth

The Ignyto team was friendly and supportive in guiding us through our Salesforce development and implementation. As this was the first time anyone at Biosynth had gone through this process, we had many questions, each of which was addressed promptly and thoroughly by the Ignyto team.

CCTech

"CCTech have been working with Ignyto since January 2025. Our communications with both John (via the initial sales introductions) and James (for the daily project management) have been very valuable to our business thus far. We have found their knowledge of the Salesforce system to be extremely helpful in driving our projects forward and we look forward to working with them on future developments."

OS Doors

Ignyto helped structure our project and to define the outcomes desired which has enabled the successful delivery of the project to everyone’s satisfaction. The access to specialists is very helpful and enabled us to get through those difficult moments.

NBI

"We are incredibly thankful for the dedication, professionalism and attention to detail that Emily and Daniela applied to our recent project. The structure of the project, from engagement, creation and guidance through demo environments, to training and support of our teams has been nothing but seamless. We look forward to working with the team on future projects."

Pamela Scott

"With Ignyto’s assistance we implemented Salesforce in 2021. We wanted a tool that allows us to gain greater customer visibility to ensure excellent customer retention. Salesforce fulfils these requirements by allowing us to drill down, report and get to the route cause of any issues. It is also flexible enough to adapt to our needs as our business evolves. We have been delighted with Bal from Ignyto’s friendly responsive service and advice along the implementation process."

Hall Pyke

"With Ignyto’s help we implemented Salesforce in 2017. We were slow to get traction within our team, but once we got a full understanding of how it works we have never looked back. I can safely say that it has changed our business, for the good. The ability to build and run reports that suit a moment in time has assisted us in getting to the root cause and better understanding of how our sales team work, It has helped direct our sales team and management to where the best opportunities are and has eliminated the busy fool or lazy selling. Salesforce has really proven itself during the pandemic and with the data we have built up, allowed us to ensure excellent base retention. I would have no hesitation in recommending both Salesforce and Ignyto."

Bridge Heating

"From our first meeting with Ignyto to project delivery Ignyto have truly been part of our team and worked in close partnership with us. This project has had it’s fair share of twists and turns and been considerably more challenging than either Ignyto or ourselves could have anticipated yet despite this Ignyto have understood these challenges, communicated honestly throughout and worked tirelessly to deliver us the first class solution we now have in place. Ignyto truly do have the customer at the heart of what they do and I am confident that Bridge Heating now has a system that matches our ambitious plans and that will grow with us. I would highly recommend Ignyto to anyone considering this kind of complex project."